Uncompromised customer support.
Whether you need precise sizing advice, real-time order tracking, or assistance with a hassle-free return, our dedicated London-based team is here to assist.
Send a message
Our London-based client care team is active Monday through Friday. We review every message directly and typically respond to all inquiries within three hours.
Frequently asked questions
Quick, transparent answers to our most common inquiries regarding shipping, sizing, and returns. If you cannot find what you need, please reach out directly.
How does the sizing run?
Where do you ship from?
Our apparel is designed for a precise, comfortable fit. Sweaters and tees feature a slightly relaxed, modern drape. We recommend ordering your usual size for the intended silhouette.
All orders are packaged and shipped directly from our central London hub. We ship worldwide with tracking provided via email upon dispatch.
How do I care for my garments?
What is your return policy?
To preserve the touch-first comfort and premium fabric quality, we recommend washing cold with like colours and laying flat to dry.
We offer hassle-free returns within 30 days of delivery. Items must be unworn, unwashed, and in their original packaging with tags intact.